Shipping Policy

At Shysra, we are committed to shipping your orders quickly and safely. Please read our shipping policy carefully to understand how your products will be delivered to you.

1. Order Processing

• Order preparation:
  All orders are processed within 24 to 48 working hours after receipt of confirmed payment, excluding weekends and public holidays.
• Order confirmation:
  Once your order is validated, you will receive a confirmation email containing the details of your purchase.

2. Delivery Options and Times

• Standard Delivery:
  Our standard deliveries are made within 7 within 12 working days from the date of shipment.
• Order tracking:
  A tracking number will be sent to you as soon as your package is shipped, allowing you to follow the progress of your order in real time.

3. Shipping Costs

• Calculation of fees:
  Shipping costs are determined by weight, package size and your shipping address. They will be clearly displayed when you confirm your order.
• Promotions:
  Promotional offers on shipping costs may be offered from time to time. Please check our website for more information.

4. Delivery Areas

• Metropolitan France:
  We deliver throughout France.
• International Deliveries:
  International shipments are also possible. Shipping times and costs for shipments outside France vary depending on the destination and will be indicated when ordering.
• Restrictions:
  Some regions or countries may have shipping restrictions. If your address is not served, you will be notified at the time of ordering.

5. Delivery Delays and Problems

• Possible delays:
  In the event of a delay due to unforeseen circumstances (bad weather, strikes, etc.), we will inform you as soon as possible by email.
• Lost or damaged package:
  If your package is lost or damaged in transit, please contact us immediately at contact.shysra@gmail.com so that we can find a suitable solution.

6. Contact

For any questions regarding the shipping of your order, please contact us at:
Email: contact.shysra@gmail.com